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Nokia 5g phones not in supported phones list

1 year ago
August 18, 2023
5 replies
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Richard Bleay
Community Member

I just bought a Nokia X10 5g capable phone to use in a 5g coverage area post code CF62 7JB.

The phone does not offer a 5g connection option in the settings. Researching ID website I see no Nokia phones at all on the supported phones list, and only a few manufacturers actually supported. It appears that ID are disabling the option to connect to 5g on my X10 phone, why is this? Very frustrating.

Do I have to cancel my ID contract and switch to a network that does support my Nokia 10 phone, or buy a new 5g phone from the ID supported phones list?

Regards

Best answer by andewhite

Richard Bleay wrote:

I just bought a Nokia X10 5g capable phone to use in a 5g coverage area post code CF62 7JB.

...

Do I have to cancel my ID contract and switch to a network that does support my Nokia 10 phone, or buy a new 5g phone from the ID supported phones list?

Regards

Looks like Nokia X10 5G handset is supported by SMARTY, and Three UK, for 5G operation on their mobile networks @Richard Bleay.

SMARTY and iD Mobile are MVNO companies, both using Three UK mobile network infrastructure for their services.

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+26

andewhite
Platinum  Contributor
12167 replies
1 year ago
August 18, 2023

The Nokia X10 isn’t even on the iD Mobile approved handsets lists, which have been approved by iD for 4G Calling and WiFi Calling on the iD network.

Check online at https://www.idmobile.co.uk/help-and-advice/approved-handsets.

Anyway, once Three UK (iD Mobile network partner) have switched-off their 3G network (by end of 2024), 4G Calling will be essential.

Forum member (non-iD).

+25

Tom
iD Mobile Employee
8248 replies
1 year ago
August 18, 2023

Hi @Richard Bleay

Unfortunately we can only officially support the devices on our supported devices list, our SIMs may work in devices not on that list, however could be feature restricts, such as 5G not being available.

You may need to use your iD Mobile SIM in another device, we’d recommend the devices on our supported devices list.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

+26

andewhite
Platinum  Contributor
12167 replies
Answer
1 year ago
August 18, 2023

Richard Bleay wrote:

I just bought a Nokia X10 5g capable phone to use in a 5g coverage area post code CF62 7JB.

...

Do I have to cancel my ID contract and switch to a network that does support my Nokia 10 phone, or buy a new 5g phone from the ID supported phones list?

Regards

Looks like Nokia X10 5G handset is supported by SMARTY, and Three UK, for 5G operation on their mobile networks @Richard Bleay.

SMARTY and iD Mobile are MVNO companies, both using Three UK mobile network infrastructure for their services.

Forum member (non-iD).

Richard Bleay
Author
Community Member
0 replies
1 year ago
August 19, 2023

Yes Smarty does list Nokia X10 as 5g compatible and supported, but only the X10, no other Nokia models listed. However Smarty does list many more 5g supported phones from other manufacturers than ID mobile does.

So I went out and got a Smarty SIM card to test it out and yes it works and I now have 5g. I now will cancel my ID sim contract. The morel of the story is to do research before buying a new phone to check that it is compatible with any particular network, has adequate signal strength in the main areas you intend to use it, and in my case that 5g is supported and compatible with the phone.