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not able to make calls or send texts with bundle

  • 13 January 2022
  • 1 reply

ID mobile
Account number REMOVED
Mobile number REMOVED

5th Dec 2021 £6.00 bundle
5th January 2022 £0.01
5th January 2022 £6.00

I previously had credit which was unspent up until I purchased the bundle in December 2021. Since 5th December after purchasing the bundle I have not been able to call or send texts from my mobile, WHY ? My history shows Mt light usage but I should still be able to use my mobile, I cannot therefore I should be reimbursed.
Can you please refund the £12.00 paid out.
Regards  J De Bishoppe

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1 reply

Userlevel 8
Badge +9

Hello @IDJDeBmobile,

I’ve removed your personal details from the post as this is a public forum.


We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further and you will be able to provide this information there.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

We’ll see you there.



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