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Question

Not received eSIM email

  • January 24, 2025
  • 1 reply
  • 34 views

I've just joined id mobile, received email with contract summary and invoice but no email with eSIM QR code, which I had been told to expect more or less straight away.

Any ideas?

And how do I actually get on live chat?

 

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1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3886 replies
  • January 26, 2025

Hey there ​@mjr8591, sorry to hear that.

 

If you want the live-chat, you can find it here:

 

https://www.idmobile.co.uk/live-chat

 

Can you confirm if you’ve received the eSIM yet please?

 

Thanks,

Tyler