Hi there,
My direct debit has been set up but I haven’t received any emails about my new sim being sent. I’m waiting on the SIM in order to get a PAC code and cancel my old contract. Any help would be greatly appreciated!
Paying for two direct debits wasn’t in my plan!
Best answer by andewhite
Okay
iD use Royal Mail (without tracking) for SIM only order fulfilment, and unfortunately it seems sometimes things are lost in transit.
+26Okay
iD use Royal Mail (without tracking) for SIM only order fulfilment, and unfortunately it seems sometimes things are lost in transit.
Thanks for your reply. It just seemed odd there was no email/information about when the SIM card would be sent, or if it was sent. That’s good to know though, thank you
+24Hi
Welcome to the Community!
It looks like
If you require further assistance, please let us know.
Kash
hello i ordered sim card
transaction number-
order REF-
and it didn't came it's been like 3 weeks or something like that
can you ckeck where is it? or is it coming or not?
money is already taken from my account
and no message on my email
+24Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
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We’ll see you there.
Kash
With my sim card happen same. I order week ago and not come, then I block like stolen and ask replacement with same number and don’t have yet. So very weird.. how long need to wait? Thill they charge from you account when you can’t cancel contract? I wait till Friday of doesn’t come I will cancel contract. Doesn't seem very reliable.
+24Hi
Welcome to the Community!
SIM only deliveries can take 5 working days to arrive.
If your SIM doesn’t arrive in this time, please let us know.
Kash
I was told that if I ordered a before 8pm the same day I would receive it the next day.
So I ordered my sim yesterday before 8pm and it hasn’t arrived. Where’s my sim?
james neenan
+24Hi
Welcome to the Community!
If you ordered a SIM only contract we wouldn’t send this on a next day delivery.
SIM only contracts can take up to 5 working days to be delivered.
If you don’t have the SIM after this time, please let us know.
Kash
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