Hoping someone can help. It has taken hours so far trying to sort out what I had been led to believe would be a simple process of getting a new SIM card but keeping my old number.
I am receiving (sometimes) some text messages, but certainly not all of them.
Is there any way of speaking to someone to get this resolved?
Can anyone help?
Best answer by Kevin M
Hi there
So that we can take a deeper dive with this and hopefully get it resolved more quickly, we’ve sent you a private message from our side.
Simply click on your profile icon in the top right, then go to your private messages.
What handset are you using? Is it relatively new?
Also, have you ported a number over to us recently?
Will
Sorry for the delay in response Will, there is nothing to explain how I will find replies to my question. I just happened to spot your answer now - as I have posted a further question
Hi there
So that we can take a deeper dive with this and hopefully get it resolved more quickly, we’ve sent you a private message from our side.
Simply click on your profile icon in the top right, then go to your private messages.
Create a new topic and ask a question to the iD Community.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
