Skip to main content
Question

Not receiving automated messages or OTP

G
New
 Contributor

Hi,

I have been with ID for quite some time now. Everything was fine but from last couple of weeks I am not getting any SMS/OTP from automated services. Although I am receiving normal text messages from friends and family. Any suggestions

 

This topic has been closed for replies.

6 replies

Tom B
iD Mobile Employee
Forum|alt.badge.img+25
  • Tom B
  • iD Mobile Employee
  • 8434 replies
  • December 6, 2023

Hi @gaur-av 

 

Did you get OTP codes before? It’d be very strange for them to have been working and suddenly not working.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
G
New
 Contributor
  • gaur-av
  • Author
  • New
 Contributor
  • 3 replies
  • December 6, 2023

Hi @Tom 

yep, many times. Looking at my messages, the last one I received was on 7/11

Tom B
iD Mobile Employee
Forum|alt.badge.img+25
  • Tom B
  • iD Mobile Employee
  • 8434 replies
  • December 8, 2023

Hi @gaur-av 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
G
New
 Contributor
  • gaur-av
  • Author
  • New
 Contributor
  • 3 replies
  • December 8, 2023

Sure, just replied to you, thanks,

Tom B
1 person likes this
  • Tom B
    Tom B
G
New
 Contributor
  • gaur-av
  • Author
  • New
 Contributor
  • 3 replies
  • December 12, 2023

Hi @Tom ,

It is more than a week now, but I am still not getting any OTP. I hope you can understand the frustration that I am facing using various services.

 

Thanks,

Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • December 13, 2023

Hi @gaur-av,

Thanks for your patience.

We will get back to you via PM as quickly as possible.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perks banner
Terms & ConditionsAccessibility statement