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Question

Not receiving automated messages or OTP

G
New
 Contributor

Hi,

I have been with ID for quite some time now. Everything was fine but from last couple of weeks I am not getting any SMS/OTP from automated services. Although I am receiving normal text messages from friends and family. Any suggestions

 

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6 replies

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8408 replies
  • December 6, 2023

Hi @gaur-av 

 

Did you get OTP codes before? It’d be very strange for them to have been working and suddenly not working.

 

Tom

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G
New
 Contributor
  • gaur-av
  • Author
  • New
 Contributor
  • 3 replies
  • December 6, 2023

Hi @Tom 

yep, many times. Looking at my messages, the last one I received was on 7/11

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8408 replies
  • December 8, 2023

Hi @gaur-av 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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G
New
 Contributor
  • gaur-av
  • Author
  • New
 Contributor
  • 3 replies
  • December 8, 2023

Sure, just replied to you, thanks,

Tom
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  • Tom
    Tom
G
New
 Contributor
  • gaur-av
  • Author
  • New
 Contributor
  • 3 replies
  • December 12, 2023

Hi @Tom ,

It is more than a week now, but I am still not getting any OTP. I hope you can understand the frustration that I am facing using various services.

 

Thanks,

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8193 replies
  • December 13, 2023

Hi @gaur-av,

Thanks for your patience.

We will get back to you via PM as quickly as possible.

 

Kash

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