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Question

Not receiving Calls


 I have transferred my old number with the PAC from my previous supplier.

I can make and receive calls no problem. But nobody can call 

Could someone check this issue??

This topic has been closed for replies.

8 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12408 replies
  • September 7, 2023

This is just a user forum for iD customers @Matthew Andrew

Forum members can’t look at customer accounts - I’d suggest using iD online Live Chat for assistance. 

The agents work until 8pm on weekdays. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • September 7, 2023

Hi @Matthew Andrew 

 

What issues are people having when calling you? Is it all calls?

 

Are you on an iPhone or Android?

 

Tom


  • Author
  • Active Contributor
  • 11 replies
  • September 7, 2023

On android - The message “The number isn’t recognised”


  • Author
  • Active Contributor
  • 11 replies
  • September 7, 2023

switched over on 21/08/2023


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • September 8, 2023

Hi @Matthew Andrew 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


  • Author
  • Active Contributor
  • 11 replies
  • September 11, 2023

Hi Tom

Could I have an update???


  • Author
  • Active Contributor
  • 11 replies
  • September 11, 2023

Now All incoming calls are going to voicemail 

could someone please sort this out


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • September 13, 2023

Hi @Matthew Andrew,

We are replying to all customers as quickly as possible.

I can see that we have sent you a PM and we will reply to you soon.

 

Kash