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Question

not receiving otp sms messages on wifi calling


John Fleetwood
New
 Contributor

I’m not receiving otps on wifi calling. the phone is working fine and I get texts. it previously worked okay on vodafone wifi calling and did work for a while on id mobile. I use an iphone.

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12403 replies
  • November 9, 2023

My iPhone gets OTP text messages with WiFi Calling - it’s running iOS 16.7.2 currently.

Unfortunately, the SMS standard doesn’t guarantee message delivery.

Maybe your bank/banks are experiencing problems with the service provider/s used for sending SMS messages from their banking systems via an SMS gateway to the mobile networks. 

Assume you’re receiving non-OTP text messages okay?

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • November 13, 2023

Hi @John Fleetwood,

Welcome to the Community!

Just checking if your normal text messages are coming through fine.

Did OTP messages work before? When did you see them stop working?

 

Kash