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Not receiving texts from Tesco mobile numbers

  • 2 November 2020
  • 7 replies
  • 3479 views

I am receiving texts just fine from all contacts apart from the 2 I know who are in tesco mobile. Naturally tesco are blaming my network, saying they can see the text has been sent* successfully through their systems. 

I have ensured neither number is blocked, as well as trying a different handset. Tesco even sent out a new sim to her which hasn't done anything.

Both devices have been power cycled and network settings reset, to no avail  

 

Anyone else experienced this? Its just those 2 contacts, no one else....

 

*its my mothers number that's not coming through, and I've spoken to tesco on her behalf 

Best answer by Mohammed

Hello @Ruzhyo Phoenix,

That’s very odd indeed.

 

We’ll see if we can speak to our TechTeam with this one as we’re not sure why this is happening to 2 numbers specifically.

 

I’ve sent you a PM so we can look into this further.

 

Mohammed

 

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7 replies

  • Community Member
  • 0 replies
  • November 2, 2020

You are able to send message to them. Try to change default message app and send message from Tesco.


  • Author
  • Community Member
  • 0 replies
  • November 2, 2020

I can send messages to them with no problem. I've tried the following measures 

 

Downloaded a different message ap, and send a text from tesco to me

Power cycle the phone.

Power cycle MY phone. 

Reset network settings on both devices. 

Tried their sim card in a different phone

Got a replacement sim card (for them)

Tried texting to and from different locations

Booted phone in safe mode and tried sending a text

 

None of it does anything. I'm convinced its an issue between our 2 networks. But I have no idea


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • November 3, 2020

Hello @Ruzhyo Phoenix,

That’s very odd indeed.

 

We’ll see if we can speak to our TechTeam with this one as we’re not sure why this is happening to 2 numbers specifically.

 

I’ve sent you a PM so we can look into this further.

 

Mohammed

 


  • Author
  • Community Member
  • 0 replies
  • November 4, 2020

Definitely appears to be a problem with tesco mobile and ID, a 3rd number tried texting me today from tesco and nothing came through.


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • November 5, 2020

Hi @Ruzhyo Phoenix,

 

If you could please reply to the private message we sent, we’ll pick this up there.

 

Will


  • Author
  • Community Member
  • 0 replies
  • November 5, 2020

Apologies I hadn't noticed it, but have done so now. Thanks. 


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • November 6, 2020

Cheers @Ruzhyo Phoenix,

 

We appreciate it!

 

Will