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Not recieving calls or texts but I can make them.

  • July 22, 2023
  • 1 reply
  • 68 views
J
Community Member

I took out a new contract with ID for an S23. I have transfered my old number with the PAC from my previous supplier. I can make and recieve calls no problem. But nobody can call or text me. 

I have gone through loads of posts on here and fourms on Google. I can see lots of people having this issue but no people posting a solution. I tried the live chat, but its a useless bot. I am a week in now, and I am already thinking trying ID was a mistake. I did think the price was too good to be true so I think I will just cancel the contract and send the phone back, but before I do, any ideas?

Best answer by Mohammed

Hey @Jester88,

Sounds like an issue with a partial port.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

 

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1 reply

Mohammed
iD Mobile Employee
  • Mohammed
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • July 24, 2023

Hey @Jester88,

Sounds like an issue with a partial port.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

 

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