I have been unable to make/receive calls and texts for a week. I have tried all of the suggestions made online- the simple ones, anyway. I have spent literally hours trying to sort this, the main frustration being that I can get no support. ID’s chat function is not working (and I’ve disabled my ad-blocker) and the contact process is impossible to follow. I found one website which said that the network is down (I’m in Plymouth) due to engineering work but I’m not sure whether that’s true.Has anyone got a suggestion for me to get some customer service?
Solved
Not registered on network
Best answer by WelshPaul
I gather from what you wrote above that you do have signal on your phone but you’re unable to make or receive calls?Can you enter your postcode here and let us know what it says?
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