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number has not ported over

S
Community Member

Hi in the new contract I will give my old number and pac code and so far the number has not been transferred to my contract to you and what's going on??

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12167 replies
  • July 11, 2023

Okay @Sylwia Lawinska, what date did you give to iD for your number transfer, when you bought your new iD contract?

 

Forum member (non-iD).
Mohammed
iD Mobile Employee
  • Mohammed
  • iD Mobile Employee
  • 7962 replies
  • July 11, 2023

Hey @Sylwia Lawinska,

Can you clarify as above, what date you selected for the port so we can help further.

Mohammed

 

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