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Question

number hasn’t switched

  • December 5, 2023
  • 2 replies
  • 1746 views

Hi it’s been now 24hrs and still the number hasn’t switched over , No Text , both sim still working.

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12461 replies
  • December 5, 2023

What date was selected for your switch @Tajpal Bharry
If your old service provider’s SIM card is still working, your number hasn’t been transferred to iD.

Quickest way of getting this resolved is to contact iD support, using one of their PRIMARY support channels:

  • Online Live Chat at https://idmobile.co.uk/live-chat (via popup window in a browser).
  • By private message using Facebook Messenger.
  • By X (formerly Twitter) DM.

The agents work until 8pm on weekdays (6pm at weekends). 

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8484 replies
  • December 6, 2023

Hi @Tajpal Bharry 

 

What date was your number port scheduled for?

 

Your number port would take between 8am and 10pm on that date.

 

Tom