My number was due to switch over a week ago on the 23/11/23 and it still hasn’t. I’m being told multiple different things by people I’ve spoken with on live chat. Firstly I was told that it wasn’t their fault and they were waiting for something from O2. Then I was told that there must be a technical issue and it would be raised with the technical team. One person I spoke with told me they’d raised a complaint on my behalf and someone would be in contact with me within the next 3 days, that was 4 days ago. Now my iD Mobile number isn’t working and neither is the number I want to switch back to. I’m actually appalled by the customer service. Has anyone else had this issue and was it fixed?
Question
Number isn't transferring
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George Willey wrote:
My number was due to switch over a week ago on the 23/11/23 and it still hasn’t. I’m being told multiple different things by people I’ve spoken with on live chat. Firstly I was told that it wasn’t their fault and they were waiting for something from O2. Then I was told that there must be a technical issue and it would be raised with the technical team. One person I spoke with told me they’d raised a complaint on my behalf and someone would be in contact with me within the next 3 days, that was 4 days ago. Now my iD Mobile number isn’t working and neither is the number I want to switch back to. I’m actually appalled by the customer service. Has anyone else had this issue and was it fixed?
I've been with them for about six months and it's still not fixed. Currently on hold to the complaints team as the latest SIM they sent out still isn't working. I am beyond fed up. If I was you I would cancel if within the cooling off period. They will do anything possible to keep you until it's too late and then you will be stuck.
Shadermarine wrote:
George Willey wrote:
My number was due to switch over a week ago on the 23/11/23 and it still hasn’t. I’m being told multiple different things by people I’ve spoken with on live chat. Firstly I was told that it wasn’t their fault and they were waiting for something from O2. Then I was told that there must be a technical issue and it would be raised with the technical team. One person I spoke with told me they’d raised a complaint on my behalf and someone would be in contact with me within the next 3 days, that was 4 days ago. Now my iD Mobile number isn’t working and neither is the number I want to switch back to. I’m actually appalled by the customer service. Has anyone else had this issue and was it fixed?
I've been with them for about six months and it's still not fixed. Currently on hold to the complaints team as the latest SIM they sent out still isn't working. I am beyond fed up. If I was you I would cancel if within the cooling off period. They will do anything possible to keep you until it's too late and then you will be stuck.
As it stands I have to pay hundreds of pounds to leave the contract even though they are not providing the service. It's beyond belief and unfortunately in order to go to the ombudsman you first have to try and deal with ID complaints team who just do their best to get rid of you as quick as possible - genuinely if you can cancel the contract and go to a reputable provider
1 person likes this
Shadermarine wrote:
Shadermarine wrote:
George Willey wrote:
My number was due to switch over a week ago on the 23/11/23 and it still hasn’t. I’m being told multiple different things by people I’ve spoken with on live chat. Firstly I was told that it wasn’t their fault and they were waiting for something from O2. Then I was told that there must be a technical issue and it would be raised with the technical team. One person I spoke with told me they’d raised a complaint on my behalf and someone would be in contact with me within the next 3 days, that was 4 days ago. Now my iD Mobile number isn’t working and neither is the number I want to switch back to. I’m actually appalled by the customer service. Has anyone else had this issue and was it fixed?
I've been with them for about six months and it's still not fixed. Currently on hold to the complaints team as the latest SIM they sent out still isn't working. I am beyond fed up. If I was you I would cancel if within the cooling off period. They will do anything possible to keep you until it's too late and then you will be stuck.
As it stands I have to pay hundreds of pounds to leave the contract even though they are not providing the service. It's beyond belief and unfortunately in order to go to the ombudsman you first have to try and deal with ID complaints team who just do their best to get rid of you as quick as possible - genuinely if you can cancel the contract and go to a reputable provider
What a nightmare. Sorry to hear. It’s absolutely appalling. I’ve just called Carphone Warehouse and told them I’m cancelling. Hope you manage to get it sorted
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