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Question

Number not recognised

Luke Butcher
New
 Contributor

For some reason since last Friday when some people try calling me it says number bot recognised. But then others can call me. Any ideas?

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    3 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8584 replies
    • October 13, 2023

    Hi @Luke Butcher 

     

    I’m sorry to hear this, have you just joined us or have you been with us for a while?

     

    Are you able to call outbound to the number who cannot call you?

     

    Please let us know if you’re still having issues with this.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Luke Butcher
    New
 Contributor
    • Luke Butcher
    • Author
    • New
 Contributor
    • 1 reply
    • October 13, 2023

    Hi Tom, I appreciate the response. I have been on ID over a year, initially I thought it was just people on EE but it was most networks and hit and miss. I could call them back.

     

    The problem has resolved itself now though. 

     

    Thanks again

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • 8256 replies
    • October 17, 2023

    Hi @Luke Butcher

    Glad to hear that it is resolved.

    If you require further assistance, please let us know.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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