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number port failed yesterday


Hi, my number port in did not happen yesterday, and the chat help is not appearing. 

 

Anyone here that can assist me ? 

 

Best answer by andewhite

Does your old service provider’s SIM still work, @David555
If yes, then your switch hasn’t happened.

If the online iD Live Chat service doesn’t seem to be working, sometimes the following can help:

  • Allowing popup windows in your web browser
  • Using a different web browser
  • Using an incognito / private window in your web browser

Otherwise, you can send a private message to iD support from their pages on social media, by using Facebook Messenger or X (formerly Twitter). 

Nothing happens quickly in this online forum, @David555.

 

 

 

 

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andewhite
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  • April 24, 2024

Does your old service provider’s SIM still work, @David555
If yes, then your switch hasn’t happened.

If the online iD Live Chat service doesn’t seem to be working, sometimes the following can help:

  • Allowing popup windows in your web browser
  • Using a different web browser
  • Using an incognito / private window in your web browser

Otherwise, you can send a private message to iD support from their pages on social media, by using Facebook Messenger or X (formerly Twitter). 

Nothing happens quickly in this online forum, @David555.

 

 

 

 


  • Author
  • New
 Contributor
  • 1 reply
  • April 24, 2024

Yes I had to open an incognito window to get the button to pop up.

All solved now, they had never got any switching info from the form I filled in, even though I got the confirmation test messages. 

 

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