number port issues

Have you tried a NETWORK RESET @Oliver Iles? 

Your handset user guide usually explains how to do this. 

Thanks - no, how do I do that?

The user guide for your mobile phone will explain how to do a NETWORK RESET @Oliver Iles.

Thanks - did that. It now has the correct number - which is a step forward, thank you. but still have no mobile data and no one can call me. 

Perhaps your number port hasn’t been fully completed yet @Oliver Iles. 

iD Mobile advise the number transfer takes place between 8am - 10pm. 

Thanks, still no mobile data or calls facility this morning

Hey @Oliver Iles, is the correct number is shown in the following iPhone settings:

• Settings > AppleID > Name, Phone Numbers, Email
  (check the EMAIL & PHONE NUMBERS section)
• Settings > Messages > Send & Receive
  (check the YOU CAN RECEIVE IMESSAGES TO AND REPLY FROM section)
• Settings > FaceTime
  (check the YOU CAN BE REACHED BY FACETIME AT section)

If the number is correct, then your iD SIM card might be faulty, or your switch from Three to iD has not been completed correctly.

I’d suggest contacting customer support using the iD Live Chat service, or send a private message through Facebook Messenger or X (Twitter) DM.

The agents work until 8pm on weekdays (6pm at weekends).

Hi @Oliver Iles, thanks for getting in touch.

If your number is now reflecting correctly in your settings, then we’ll need to take a closer look at whether the number has ported over successfully, or if you have a faulty SIM. 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

-Lauren

Details sent via PM - hope you can get me working 

That’s day 2 nearly over and still no mobile  data or phone call facility - feeling frustrated - you’d think porting was a well tried and tested process 

Saturday and still no data or calls facility - wonder what I am paying for exactly?

It’s Sunday and no update, communication or fix from ID mobile - useless.

Unfortunately, the number porting team don’t work at weekends @Oliver Iles, which I suspect is the same for all UK mobile networks.

This forum is also the slowest way of communicating with iD Mobile, as iD read posts once a day, sometimes less frequently. If you’re exchanging private messages via this forum, communications will be even slower still.

If you’re still within your cooling off period, perhaps consider returning your order items and leave iD Mobile for another provider.

Hi @Oliver Iles,

We are replying to all PM’s as quickly as possible.

Thanks for your patience.

Kash