I'm honestly at my wits end.
When I joined iD mobile, I requested my PAC code from my previous company. What should have took 48hrs to port my number over ended up taking around 10 days - iD told me it was a technical fault but it was in hand. Eventually it all seemed like it was sorted and my number had ported over! Fast forward to roughly 6 weeks later, im still paying for my old contract so I log into my old contract account and talk to someone on live chat who tell me that the PAC code I requested hadn't been used by iD. I told them & sent a screen shot of my account with iD showing my old number that had ported over. They are still claiming the PAC Code hasn't been used and to request a new one so that this will close my old account. I have also asked family and friends if my old number (the one I want to keep) is showing when I call or text them, its not - it was showing when iD told me it was ported over but now seems to have reverted back to the number iD gave me when I joined. I requested a new PAC code but the new one has came from iD mobile and not my previous supplier. I honestly don't know what to do next?
