Number porting not fully worked

Have you tried a NETWORK RESET on your handset with the iD SIM card, @Joolzh13? 

Doing so often fixes this issue.
Your handset user guide should explain the steps needed for a network reset.

Hi @Joolzh13 

Are you on an iPhone or Android?

I’d recommend the above from @andewhite to perform a network settings reset.

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

For Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

Tom

Hi,

Thanks for the responses

the network reset has not worked.  I still cannot send text messages outside of WiFi

What error message is shown when you SMS using the mobile network, @Joolzh13?

@andewhite 

Message send failure
when i go into messages the message has and exclamation mark with Not delivered in red underneath

Thanks

Maybe your SIM card has been damaged, or is faulty, @Joolzh13 - perhaps it’s worth getting a replacement iD SIM card.

@andewhite  I am not technical but everything else is working so I why would the sim only be damaged for text messages?  the work on WiFi

Okay @Joolzh13, a malfunctioning SIM can cause strange behaviours, where some things work, and some don’t.

It’s not possible to send an SMS from a mobile phone using Wi-Fi.

• What does “work on Wi-Fi” mean? 
• What make and model handset are you using?

@andewhite on iPhones texts can via WiFi 

No @Joolzh13, the iPhone will send an Apple iMessage using Wi-Fi - mobile phones, including iPhones cannot send an SMS text message using Wi-Fi.

The Apple iMessage service is a proprietary system, for sending messages between Apple devices.
You can’t send iMessages to an Android handset. 

@andewhite 
I have text an android phone and seen it arrive but on my phone it says not delivered!

Have you checked the Settings > Phone > My Number option on your iPhone, @Joolzh13? 

@andewhite 

Thanks it has the iD mobile sim number not the one I ported from Vodafone but I can’t change it as it’s greyed out 

Hi @Joolzh13,

We hope that you managed to get this resolved.

If you still require further assistance, please let us know.

Kash