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Number porting taking too long and both networks are deactivated


Problem solved after a full day without any network!

Best answer by Kash M

Hi @Zahra Mog,

When porting your number, services may be intermittent.

However I’m glad to hear that it is resolved.

 

Kash

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4 replies

Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • January 4, 2024

Hi @Zahra Mog 

 

Is your problem resolved?

 

Please let us know how you’re getting on so we can assist if needed.

 

Tom


  • Author
  • New
 Contributor
  • 1 reply
  • January 5, 2024

Yeah, it got ok after more than 7-8 hours of network loss.


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12458 replies
  • January 5, 2024

Unfortunately, number switching in the UK doesn’t happen immediately, @Zahra Mog.
When I switched to iD Mobile, I had no service for approx. 5-hours.

  


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • January 8, 2024

Hi @Zahra Mog,

When porting your number, services may be intermittent.

However I’m glad to hear that it is resolved.

 

Kash