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Question

number transfer

  • September 11, 2023
  • 4 replies
  • 42 views

Jamie Greenley
New
 Contributor

Hi, I’ve come over from three today, my three sim stopped working as today is the transfer date so put my iD mobile sim in all good untill I got a text saying welcome to iD here is your new number. When I signed up I put a PAC code in so I could keep my original number?

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4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12421 replies
  • September 11, 2023

Have you tried the following @Jamie Greenley?

  1. Turn OFF your handset.
  2. Remove the SIM card and check it’s free from finger-grease and undamaged, etcetera.
  3. Wait for at least 30-minutes.
  4. Insert the SIM and restart your handset.

 


Jamie Greenley
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • September 11, 2023

Hi, yup have tried that, still showing a new number instead of the number that should have been transferred over 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12421 replies
  • September 11, 2023

Does your iD account online show the number you transferred to iD Mobile @Jamie Greenley?

If your number transfer was schedule for today, sometimes it takes until 10pm for the transfer to be completed properly. 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • September 13, 2023

Hi @Jamie Greenley,

Welcome to the Community!

As @andewhite advised it can take up until 10pm for the port to complete.

Has the number now ported over and working?

 

Kash