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number unavaliable for imessage and facetime

A
Community Member

My old number has just been switched to my new ID mobile ESIM i was previously with EE. However my iMessage and FaceTime is still connected to the number given to me with my ID mobile account. I have followed the steps to deactivate, reset all network settings. I have also added my number but it is saying it’s unavailable for iMessage and FaceTime. How do I fix this? Thanks

Best answer by andewhite

Just turn your iPhone OFF overnight and try again in the morning, @Aimsjanemary. 

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    andewhite
    Platinum 
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    • andewhite
    • Platinum 
Contributor
    • October 8, 2024

    Just turn your iPhone OFF overnight and try again in the morning, @Aimsjanemary. 

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    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • October 10, 2024

    Hi @Aimsjanemary 

     

    Have you tried the above from @andewhite?

     

    Tom

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