I signed up on 4th April and my old number hasn't been ported across even though I sent my PAC code. I've tried to resend the PAC code but it's not allowing me.
Any help would be much appreciated, thanks.
Solved
old mobile number hasnt been ported across
Best answer by Lauren K
Hi
Let us know here if you need any further assistance in this and we’d be happy to send you a PM to resolve.
-Lauren
This topic has been closed for replies.
+26Okay
If yes, then your switch hasn’t happened.
Maybe contact the support team about your switch, by using the online iD Live Chat service - if this doesn’t seem to be working, sometimes the following can help:
- Allowing popup windows in your web browser
- Using a different web browser
- Using an incognito / private window in your web browser
Otherwise, you can send a private message to iD support from their pages on social media, by using Facebook Messenger or X (formerly Twitter).
The advisers work until 8pm on weekdays.
Forum member (non-iD).
1 person likes this
Yeah, old service sim still works. I'll try and get in touch via social media tomoz to get it sorted.
Cheers pal 👍🏼
1 person likes this
+26Sounds like the requested switching date, when you joined iD Mobile, wasn’t properly processed at that time,
+19Hi
Let us know here if you need any further assistance in this and we’d be happy to send you a PM to resolve.
-Lauren
My number hasnt been ported over although my old provider has disconnected.
I requested 7th June which is today.
Anyone help ?
+26maryramsay wrote:
My number hasn't been ported over although my old provider has disconnected.
I requested 7th June which is today.
Anyone help ?
It can sometime take iD Mobile until 10pm to complete number switches,
Forum members like us can’t look at customers accounts.
Maybe better to contact iD customer service via their online Live Chat service, or send them a private message using Facebook Messenger.
The iD advisers work until 8pm on weekdays (6pm at weekends).
+24Hey there
We hope all is sorted now, but if not, please do let us know :)
Thanks,
Tyler
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