old number not transferred

Same here. Different excuse everytime you use online chat to try ad get it sorted.

I've just been on the live chat and she assured me that my number will transfer by tomorrow.

I will just have to wait and see now

Good luck. I just been told I got wait another 48 hours because of technical issues then a few more sentenes down I have been told it was complete yesterday?

Omg! It seems a lot of people are having issues with the transfer of old numbers looking at the messages. 

My number has finally transferred!!!

Hope you get yours sorted soon Martin 

Mine has too. Shame it took 3 online chat sessions, threats to cancel and a complaint to be raised.

I’ve given my pac code for the transfer of my old number to start next Tuesday, but they’ve sent a new number to use to set up the app now, is this right

​@Steve Tolley 

Supposedly that is correct, however im still waiting for my number to transfer from the temporary one they gave me, to my old one. Should’ve already happened by now and I am still waiting. Quite annoying but nothing is to say you will experience the same issue. Hopefully…

Hi, I’m having to move from EE because they have no mast now in my area, WS10. Having had remove it after land owner telling them he no longer wanted it on their land, I had no trouble getting a eSIM and waiting now till next week to see how the transfer goes over to my old number, so fingers crossed 

Hello ​@Reed 

Thank you for getting in touch. 

We are very sorry to hear you are experiencing a delay with the port of your number. 

What date was this scheduled to take place please?

Hi ​@Steve Tolley, that is correct. You will receive a temporary number to use until the port completes. 

Thanks, 

Nat 

Hello, I’ve just installed my eSIM having moved from EE, the transfer date is not till tomorrow, do I have to delete my old eSIM now or tomorrow, thanks

Hey there ​@Steve Tolley, we’d recommend deleting it tomorrow, if it’s still usable now.

If already not working anymore, the old SIM, then you can de-activate whenever suits you best.

Thanks,

Tyler

My old Number should of transfered over this week but still hasn't happened. Why is this and what can I do about it? 

Hey there ​@J9G, are you still waiting on your port to complete please?

Thanks,

Tyler

Thank you Tyler, number ported ok and all working, thank you have a good day 

Were glad to hear ​@Steve Tolley!

Thanks,

Tyler

My old number should have been transferred on the 6th still hasn’t been done when will it be done 

It’s been nearly a month now and my old number has still not been transferred.  Text messages and calls are currently showing my new id number which  is confusing people ! 
what do I need to do please 

Hello ​@Kevin Devers 

Thank you for getting in touch with us here on the community. 

We are sorry to hear your port has not yet been completed and we also apologise for the delay in response. 

Has the number transferred since your last post? If not, please do let us know and we will be happy to assist further. 

Thanks, 

Nat 

Hello ​@Rachel25 

Thanks for posting. 

We are very sorry to hear this is happening. 

Have you received confirmation from either ourselves or you previous network provider that the port has been completed? 

Thanks, 

Nat 

Thanks Nat - all completed now.  

Great to hear ​@Rachel25 

Please reach out if you require any support in the future. 

Nat