I supplied my PAC code and chose today to transfer over as it was the earliest available date, but nothing has happened? Old SIM with old provider still working, no texts or any updates on what’s actually happening. Can’t register for an account with ID mobile app as I can’t use my old number so I feel like I’m at a loss already and I haven’t even started using ID mobile. I paid to leave my old provider early to make sure there were zero problems in keeping my old number and now I’m worried. What are my next steps now?
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Old number not transferred today on scheduled transfer date. What happens now?
Best answer by andewhite
Kayleighm wrote:
I supplied my PAC code and chose today to transfer over as it was the earliest available date, but nothing has happened? Old SIM with old provider still working, no texts or any updates on what’s actually happening. Can’t register for an account with ID mobile app as I can’t use my old number so I feel like I’m at a loss already and I haven’t even started using ID mobile. I paid to leave my old provider early to make sure there were zero problems in keeping my old number and now I’m worried. What are my next steps now?
If your old service provider’s SIM is still working, then sounds like your switch hasn’t started.
Use the online iD Live Chat service to discuss your switching date
The agents work until 8pm on weekdays.
This topic has been closed for replies.
I have the exact same issue, switch date was yesterday but no update yet.
+26Kayleighm wrote:
I supplied my PAC code and chose today to transfer over as it was the earliest available date, but nothing has happened? Old SIM with old provider still working, no texts or any updates on what’s actually happening. Can’t register for an account with ID mobile app as I can’t use my old number so I feel like I’m at a loss already and I haven’t even started using ID mobile. I paid to leave my old provider early to make sure there were zero problems in keeping my old number and now I’m worried. What are my next steps now?
If your old service provider’s SIM is still working, then sounds like your switch hasn’t started.
Use the online iD Live Chat service to discuss your switching date
The agents work until 8pm on weekdays.
+25Hi
There have been some notifications sent saying that the port would be on 02/01/24, however the port was actually scheduled for 03/01/24, we can only apologise for this delay, please could you let us know how you’re getting on?
Tom
Hi
Thanks for your message, after speaking to someone from customer services yesterday the port seems to have gone through now. Thank you for replying, the issue seems to be resolved now :)
1 person likes this
I have same problem it’s supposed to change today morning.my old number disconnected.how do I fix this
+26Rubel123 wrote:
I have same problem it’s supposed to change today morning.my old number disconnected.how do I fix this
Unfortunately, number switching in the UK doesn’t happen immediately,
When I switched to iD Mobile, I had no service for approx. 5-hours while the number I wanted to keep was transferred from my old service provider to iD.
+25Hi
Glad to hear they were able to help you out with this, please let us or them know if you need any further assistance.
Tom
I have this problem too. Today my old number was supposed to port over. I was told between 8 am and 10 pm. It is now 21.59 and no number ported. I need this number desperately for my employer to contact me as I am on a 24/7 contactable contract!!
HELP!!!!!
+24Hey there
Thank you,
Tyler
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