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One off payment issues online


  • New
 Contributor
  • 2 replies

My card is suddenly being declined by the DVLA because the one time mobile verification number is an old one that i had years  ago.  The bank  said to contact my provider to sort this. But theres no one to contact???

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6 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12418 replies
  • November 20, 2023

Okay @MJM67, forum members can’t check your iD network account. Perhaps it’s better and faster to use one of iD Mobile’s preferred customer support channels:

  • Live Chat at https://idmobile.co.uk/live-chat (via a popup window in a browser).
  • Send a private message with Facebook Messenger.
  • Send a DM using X (formerly Twitter).

The iD agents work until 8pm on weekdays (6pm at weekends).

 


  • Author
  • New
 Contributor
  • 2 replies
  • November 20, 2023

Hi  thank you, i gtried live chat but thy didnt understand what i was saying. will message on fb.


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12418 replies
  • November 20, 2023
MJM67 wrote:

Hi  thank you, i gtried live chat but thy didnt understand what i was saying. will message on fb.

Yeah @MJM67, unfortunately online live chat can be like a lottery. 

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • November 21, 2023

Hi @MJM67 

 

Are you able to change the number you have with the DVLA that they use for verification to the one you have now?

 

I’m a little confused here, any further information would be appreciated so we can advise further or if you’re already in contact with the team on Facebook, continue with them.

 

Tom


  • Author
  • New
 Contributor
  • 2 replies
  • November 24, 2023

Hi Thanku im intouch with the team on messenger.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • November 27, 2023

Hi @MJM67 

 

Glad to hear, let us or them know if you need any further support.

 

Tom