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online deal problem buying the deal

  • 17 November 2020
  • 1 reply
  • 39 views

Valerios
Community Member

Hi I saw this deal for an iPhone 11 but when I try and register my bank account ( direct debit ) the 0.01 pence goes through my bank but for some reason it wont let me through the next page which is to confirm and accept my direct debit details, I tried several times already and nothing...

Best answer by Ryan

Hi @Valerios,

When you have given us a billing address, does this match the billing address that your bank has down for you? If there are any mismatches, the payment can often be rejected due to security reasons imposed by your bank.

Ryan

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1 reply

Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • Answer
  • November 23, 2020

Hi @Valerios,

When you have given us a billing address, does this match the billing address that your bank has down for you? If there are any mismatches, the payment can often be rejected due to security reasons imposed by your bank.

Ryan