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opened box


Todd Keli
New
 Contributor

Good morning,

I have received my phone but the box has been opened. It's for a Christmas present.

Please find enclosed pictures 

Can you advise me on what to do?

Regards

Kelley

 

This topic has been closed for replies.

3 replies

Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • December 14, 2023

Hi @Todd Keli 

 

Sorry to see this, with some of the Samsung Galaxy A series boxes being a softer cardboard than other devices they can get a little bashed in shipping, I’d recommend double checking the contents of the package itself to ensure the device is okay.

 

However given the condition of this packaging, we’d understand if you’d like to explore the option of an exchange, please contact the vendor you’ve purchased via, if you’ve purchased via iD Mobile directly please let us know so we can get in touch.

 

Tom


Todd Keli
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • December 15, 2023

Thank you for the reply a Tom. I ordered the phone from Curry's. 

I will contact them thanks.


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • December 16, 2023

Hi @Todd Keli,

We hope that you managed to get this resolved.

If you require further assistance, please let us know.

 

Kash