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Hi, I placed an order on the 27th of November. I received an email stating the item in the colour chosen was out of stock. They are waiting on it coming back in. I've not heard anything since. I've tried the live chat but only ever get the bot, who is not helpful at all. Is there a email address I could contact. I'm working 12hr shifts and don't have time to phone. Trying live chat on my brakes but only getting the bot. 

Best answer by andewhite

To get past the annoying 24/7 bot @dtm1979, try typing “talk to a person” after connecting. 

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andewhite
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  • December 6, 2023

To get past the annoying 24/7 bot @dtm1979, try typing “talk to a person” after connecting. 


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  • December 6, 2023
andewhite wrote:

To get past the annoying 24/7 bot @dtm1979, try typing “talk to a person” after connecting. 

Thank you that worked. Why they don't state that on the page.


andewhite
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  • December 6, 2023
dtm1979 wrote:
andewhite wrote:

To get past the annoying 24/7 bot @dtm1979, try typing “talk to a person” after connecting. 

Thank you that worked. Why they don't state that on the page.

Maybe there aren’t enough agents to deal with requests for assistance in a timely manner, and the bot puts some off and possibly helps others.

 


Tom
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  • December 8, 2023

Hi @dtm1979 

 

Glad to hear you were able to get though to a member of the team for support.

 

Tom


Lou Gav
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  • February 8, 2024

Have I been accepted for moblie I have placed

 


andewhite
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  • February 8, 2024
Lou Gav wrote:

Have I been accepted for mobile I have placed

 

Did you see an iD order reference number while online, after placing your order, @Lou Gav