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order placed in error

  • October 7, 2024
  • 1 reply
  • 6 views

  • Community Member

i ordered an esim pay  monthly in error. how do i cancel within 14 days . The esim has not been used and qr code not applied. It cannot be returned as there’s no physical item to return. Please advise. 

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1 reply

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1880 replies
  • October 9, 2024

@RaKa -

Contact Live Chat: https://www.idmobile.co.uk/live-chat

Type ‘Speak to someone’.

Thanks.