Skip to main content
Question

order status is still not complete!

  • September 21, 2023
  • 2 replies
  • 108 views

Amanda James
Community Member

Hi I placed two orders for the new iPhone 15. One has been completed but I've heard nothing about my other order. 

This topic has been closed for replies.

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12380 replies
  • September 21, 2023

Looking at the iD online shop, it says iPhone 15 won’t be in-stock until 22nd September 2023, at the earliest @Amanda James.

It seems pre-ordering might be a way to reserve an item(s), until in-stock.

Perhaps the iD telephone sales team can assist - contact the team on 020 7139 1397.


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • September 25, 2023

Hi @Amanda James,

Welcome to the Community!

Just checking if you have checked your junk and spam emails as the emails can sometimes show there.

We would usually send a confirmation email which would confirm the order is placed, did you receive this?

 

Kash