ordered a SIM and nothing received. no account details sent, just an order number | Join the discussion, ask questions, share advice.
Question

ordered a SIM and nothing received. no account details sent, just an order number

  • 15 July 2021
  • 1 reply
  • 11 views
M
Rank

I have ordered a new SIM only deal, have an order number.  But not received SIM and had an email saying order complete.  No account details and no numbers to phone to enquire.

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1 reply

Ryan
Rank
Userlevel 7
Badge +10

Hi @miamoo,

I am very sorry to hear about that! SIM card orders should arrive within 3-5 working days however we’ll offer further support here.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

Ryan

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