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ordered esim but phone not compatible

W
New
 Contributor

Hi

 

I ordered an Esim for my new account but have now realised my phone isn't able to accept an esim.  How do I request a sim instead please?

 

Thank you

Best answer by andewhite

This forum article might help - good luck, @WhitingN. 

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    andewhite
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    • andewhite
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    • June 20, 2024

    This forum article might help - good luck, @WhitingN. 

    Forum member (non-iD).
    W
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    • W
      WhitingN
    W
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    • WhitingN
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    • June 20, 2024

    Thank you 😊 

    andewhite
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    • andewhite
      andewhite
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
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    • June 24, 2024

    Hey there @WhitingN, welcome to Community!

     

    I hope that @andewhite’s kind advice helped, but if you need anything else, do let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Keith Willsher
    New
 Contributor

    I just opened a contract plan with ID. I ordered an eSIM by mistake. My phone (Galaxy note 10+) is esim incompatible. How to I change my order to have a microsim delivered instead please? 

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8484 replies
    • July 31, 2024

    Hi @Keith Willsher 

     

    We’d instead recommend the above to request a replacement (physical) SIM and then activating that to your account here.

     

    Replacement physical SIM cards can be picked up from any Currys store.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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