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  • 2 replies

When is this situation expected to be sorted. I am self employed and I have already lost a days pay.

 

 Is there Compensation for my lost wages .

Best answer by Matthew T

Hi ​@Andy71,

We are sorry for the inconvenience caused. All updates will be provided here:

Thanks.

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11 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1997 replies
  • Answer
  • June 25, 2025

Hi ​@Andy71,

We are sorry for the inconvenience caused. All updates will be provided here:

Thanks.


  • Author
  • New
 Contributor
  • 2 replies
  • June 25, 2025

Matthew,  thanks for your reply.

However you failed to address either of my raised issues.

I'm aware this forum will be the place where updates are posted, I never asked "where do I find updates"

I asked, how long is this expected to carry on and is anyone going to compensate me for lost earnings. 

I was advised by Curry's employees that ID was a good network, however the saving of £8 per month to be your customer has now cost me considerably more.

I have recently spent 2k advertising my business advertising this contact number , along with a land line that's diverted to this mobile number.

 

So, when will the issue be sorted.

Should I leave ID today if the issue is ongoing 

And

Who if anyone will compensate me for my loss of earings.

 

Kind regards 

Andy


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1997 replies
  • June 25, 2025

@Andy71 -

I do appreciate your frustration. We receive updates periodically from our network partner Three UK, as soon as we know when the outage improves, we will update our Service Status page:

At the moment, we don’t have an ETA for when the issue will resolve, however it is (as you’d expect!) priority #1 for Three UK to fix.

It may be worth speaking to Currys, as we advise in our T&Cs that iD Mobile is for Personal use, not Business use. They do offer dedicated Business plans in most of their stores, or online:

https://business.currys.co.uk/catalogue/mobiles/sim-only/sim-only/SIMONLY

Thanks.


  • Author
  • New
 Contributor
  • 2 replies
  • June 25, 2025

Hi Matthew,  thanks. 

 

I made it perfectly clear when I bought this Sim contract that it was for business purposes. 

I will take this up with the store.

 

Thanks again

 

Kind regards 

Andy


  • New
 Contributor
  • 1 reply
  • June 25, 2025

I've just now got the ability to make calls and texts again but I've now missed out on a full day of calls with no way of knowing who has called me and what calls/texts have been missed I've missed an entire day of calls from hmp and no way to call back just leaving everyone thinking that im not answering the phone/ they've been blocked its unacceptable as this network always has problem i expect some sort of compensation its a joke 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4825 replies
  • June 27, 2025

Hey there ​@BA06SUE, we’re very sorry to hear this. We did indeed have an outage with some calls/texts on Wednesday. The outage has now been resolved, calls and text messages should now be working again as usual. If you're still having issues, we'd recommend restarting your phone.

 

We sincerely apologise for the inconveniences caused and really thank you for your patience.

 

Thanks,

Tyler


  • Active Contributor
  • 7 replies
  • June 27, 2025
Tyler wrote:

Hey there ​@BA06SUE, we’re very sorry to hear this. We did indeed have an outage with some calls/texts on Wednesday. The outage has now been resolved, calls and text messages should now be working again as usual. If you're still having issues, we'd recommend restarting your phone.

 

We sincerely apologise for the inconveniences caused and really thank you for your patience.

 

Thanks,

Tyler

That does not answer our question for the love of good stop with copy and paste answers..


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • 1419 replies
  • June 27, 2025

Hi ​@run187  I am sorry you feel this way, we have a lot of customers contacting across all platforms with the same questions, so some responses will look ‘copy and paste’ .

We are really sorry for any inconvenience the outage caused. Our team at Three worked as quick as they could to get everything up and running. Compensation won’t be offered at this time.

Unfortunately from time to time, as with any technology, sometimes things don’t work as they should. We completely understand this isn’t ideal, and are very sorry this happened to you.
 


  • Active Contributor
  • 7 replies
  • June 27, 2025
Siân wrote:

Hi ​@run187  I am sorry you feel this way, we have a lot of customers contacting across all platforms with the same questions, so some responses will look ‘copy and paste’ .

We are really sorry for any inconvenience the outage caused. Our team at Three worked as quick as they could to get everything up and running. Compensation won’t be offered at this time.

Unfortunately from time to time, as with any technology, sometimes things don’t work as they should. We completely understand this isn’t ideal, and are very sorry this happened to you.
 

It will be, your  team said so. I have been like many without a network to make calls 

This with my health could mean death 

Please then provide me a code to move to another supplier a mac or pac code I believe they are called 

Which I believe I am allowed seen as your service is not fit for purpose 

Seen as I cant money for a loss service and could even make a 999 call i want to move to another company or get the compenstion I like many am owed 

Is not ideal? no 12 hours without the ability to dial out 

As I am IT certified I did laugh at your copy and paste answer

I will be sure and forget to leave the money for this months paymeant  in my bank as this out my control you technology..

 


  • Active Contributor
  • 7 replies
  • June 27, 2025
Matthew T wrote:

@Andy71 -

I do appreciate your frustration. We receive updates periodically from our network partner Three UK, as soon as we know when the outage improves, we will update our Service Status page:

At the moment, we don’t have an ETA for when the issue will resolve, however it is (as you’d expect!) priority #1 for Three UK to fix.

It may be worth speaking to Currys, as we advise in our T&Cs that iD Mobile is for Personal use, not Business use. They do offer dedicated Business plans in most of their stores, or online:

https://business.currys.co.uk/catalogue/mobiles/sim-only/sim-only/SIMONLY

Thanks.

Them things that litreally no ones reads? nor do currys tell you ..


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4825 replies
  • June 30, 2025

Hey there ​@run187, sorry to hear this. If you wish to leave us via PAC code and you’re still in cotnract, you would be charged the termination fee I’m afraid, as we wouldn’t grant an early, free release based on a 1-day call/text outage. If you wish to discuss compensation further, we’d be happy to drop you a PM.

 

Thanks,

Tyler


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