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Outstanding balances when bill paid

  • October 26, 2019
  • 6 replies
  • 989 views

Catoneil
Community Member

Hi. My direct debit comes out successfully and last months was no different. However on my account it was telling me I have an outstanding balance??? Why would this be?? And it’s not related to the current month I am in. 
 

thanks 

Best answer by Mohammed H

Hello @Catoneil,

 

When a payment is due on the weekend, it may not be taken until the following working day. This can cause the message to display, but if you’ve got an active Direct Debit, we’ll automatically collect the payment so nothing worry about.

 

If you’re still seeing the message by the end of tomorrow, please email us onand we will look into this for you.

 

Mohammed

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6 replies

Gregor
Helpful
 Contributor
  • Helpful
 Contributor
  • 1061 replies
  • October 26, 2019

Hey @Catoneil 

 

Might have been a bill that was due to be taken in the next day or so.

Keep an eye on it to see if that will disappear in a couple of days. 

 

Here is a thread with similar issue that has been resolved.

 

I hope that helps.

Kind Regards


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • October 28, 2019

Hello @Catoneil,

 

When a payment is due on the weekend, it may not be taken until the following working day. This can cause the message to display, but if you’ve got an active Direct Debit, we’ll automatically collect the payment so nothing worry about.

 

If you’re still seeing the message by the end of tomorrow, please email us onand we will look into this for you.

 

Mohammed


PatonDon
Community Member
  • Community Member
  • 0 replies
  • February 15, 2022

My wife and I both pay by Direct Debit.  My bank says payment was taken for both our accounts on 19th Jan 2022 and is pending on 21st February.  Despite this both our phones have stopped making or receiving calls and we have both got messages on “MyAcount” saying we have an outstanding balance and requesting we pay the bill.  I can’t find any way to speak to any one at IDMobile and hope that someone on this forum can help.

 


Rory C
iD Mobile Employee
  • iD Mobile Employee
  • 1684 replies
  • February 17, 2022

Hi @PatonDon, up to 70% of calls were failing on Tuesday, so I assume that was the reason you weren’t able to make or receive calls. If the Direct Debit is active, then the payment should have been taken by now and the message disappeared.

If you’re still having trouble, though, I’d recommend jumping on the Live Chat and speaking to the team there.

 

Thank you,

Rory


Jamie Nicholls
Community Member
PatonDon wrote:

My wife and I both pay by Direct Debit.  My bank says payment was taken for both our accounts on 19th Jan 2022 and is pending on 21st February.  Despite this both our phones have stopped making or receiving calls and we have both got messages on “MyAcount” saying we have an outstanding balance and requesting we pay the bill.  I can’t find any way to speak to any one at IDMobile and hope that someone on this forum can help.

 

You can speak to them but it costs £6 every time 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8484 replies
  • October 13, 2023

Hi @Jamie Nicholls 

 

Where have we charged £6 for speaking to us? We don’t charge to speak to us.

 

Speaking to us is free on Facebook, Twitter, Live Chat and here on the community.

 

Tom