Hi. My direct debit comes out successfully and last months was no different. However on my account it was telling me I have an outstanding balance??? Why would this be?? And it’s not related to the current month I am in.
thanks
Hi. My direct debit comes out successfully and last months was no different. However on my account it was telling me I have an outstanding balance??? Why would this be?? And it’s not related to the current month I am in.
thanks
Best answer by Mohammed H
Hello
When a payment is due on the weekend, it may not be taken until the following working day. This can cause the message to display, but if you’ve got an active Direct Debit, we’ll automatically collect the payment so nothing worry about.
If you’re still seeing the message by the end of tomorrow, please email us onand we will look into this for you.
Mohammed
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