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overcharged


I joined id mobile at the end of march on a £29.99 contract yet my first bill is for £32.85, why?? I have hardly made calls or sent texts and not used over my data or add ons or anything. Fuming!!

Best answer by Kash

Hi @Elvis2021,

Welcome to the Community!

It sounds like your first month has been pro rated so you have been charged for a longer period.

You can check your bill for a full breakdown of the charges and times that we have charged you between.

 

Kash

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3 replies

  • Active Contributor
  • 6 replies
  • April 20, 2024

Well theres a surprise be thankful that youve actually heard from them (a real bonus)


  • Author
  • New
 Contributor
  • 1 reply
  • April 20, 2024

If you’ve nothing polite to say don’t say anything, I guess you haven’t heard about what sarcasm represents


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • April 23, 2024

Hi @Elvis2021,

Welcome to the Community!

It sounds like your first month has been pro rated so you have been charged for a longer period.

You can check your bill for a full breakdown of the charges and times that we have charged you between.

 

Kash