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overpaying your bill - how can I obtain a refund?

anniedog
Community Member

I have been on the app seen an amount to pay went online banking paid then my DD took the same amount again - can this be reimbursed?

Best answer by Mohammed H

Hello @anniedog,

This would happen when the DD is due to be taken and a manual payment is made via card. 

In most cases, the DD is taken on time but the Bank reports this a few days later.

 

We can refund the additional card payment made.

I’ll PM you with how we can get this sorted for you.

 

Mohammed

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10 replies

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • August 6, 2020

Hi @anniedog , have both gone, or are any of them pending?

 

Will

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anniedog
Community Member
  • anniedog
  • Author
  • Community Member
  • 0 replies
  • August 6, 2020

Hi yes both from my online banking not pending

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • August 7, 2020

Hello @anniedog,

This would happen when the DD is due to be taken and a manual payment is made via card. 

In most cases, the DD is taken on time but the Bank reports this a few days later.

 

We can refund the additional card payment made.

I’ll PM you with how we can get this sorted for you.

 

Mohammed

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
JENNROBB10
New
 Contributor
  • JENNROBB10
  • New
 Contributor
  • 4 replies
  • August 9, 2020

Hi I am new to this community.  I need help in resolving my question.....In July 2 payments were taken by ddr  for no reason, no add ins etc......How do I get a refund???

Kevin M
iD Mobile Employee
  • Kevin M
  • iD Mobile Employee
  • 2535 replies
  • August 9, 2020

Hi there @JENNROBB10 

Have you recently requested a date change on your Direct Debit?

Where both of them by Direct Debit, or was one of them a manual payment?

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JENNROBB10
New
 Contributor
  • JENNROBB10
  • New
 Contributor
  • 4 replies
  • August 10, 2020

No request for ddr change and no manual payment

JENNROBB10
New
 Contributor
  • JENNROBB10
  • New
 Contributor
  • 4 replies
  • August 10, 2020

Sorry just realised what it is.....silly me

Thank you for your help

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • August 11, 2020

No problem @JENNROBB10,

 

Glad you were able to sort it!

 

Let us know if you do have any issues, no matter how silly it may seem, we’re always here to help.

 

Mohammed

 

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Jessica Poyner
Community Member

Hi you have taken £63 out if my account when it should be £13.99 why is this?

Mohsin
iD Mobile Employee
  • Mohsin
  • iD Mobile Employee
  • 2173 replies
  • November 16, 2021

Hi @Jessica Poyner 

We are sorry to hear this. You should be able to see your recent charges through your iD app. However, if you would like to discuss this further, you can speak to a member of our team through our Live Chat service below: 

Live Chat | iD Mobile Network

Alternatively, you can also speak to our iD Mobile team on Facebook or Twitter.

 

-Mohsin

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