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  • 14 July 2021
  • 1 reply

Hi all, I've filled the online form on Sunday by Tuesday according to ID my old phone number should have been transferred! Nothing yet…

Anyone who can let me know how much longer should I need to wait? Hoping not I'm a new customer to ID and so far I'm not impressed.

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1 reply

Userlevel 7
Badge +10

Hi @MiaLondon,

I am sorry to hear that the number has not come across yet. We’ll check if this request has come through to the system as there may have been an error with some of the information entered.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:


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