Skip to main content
Solved

PAC after contract expiry


Hi - My contracted ended 26 Dec, but I neglected to request a PAC beforehand. I can no longer receive the PAC via texting or my account page. Can someone please assist me.

Thanks

Best answer by andewhite

Do you mean your 24-month minimum term ended, @vanderoux

Your contract does not end unless you cancel the contract as per the terms & conditions, or use a PAC or STAC and switch to a new provider.

 

View original
This topic has been closed for replies.

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12505 replies
  • Answer
  • January 4, 2024

Do you mean your 24-month minimum term ended, @vanderoux

Your contract does not end unless you cancel the contract as per the terms & conditions, or use a PAC or STAC and switch to a new provider.

 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8484 replies
  • January 4, 2024

Hi @vanderoux 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom