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Question

Pac Code change not working

  • 2 August 2021
  • 1 reply
  • 29 views

Hello,

i want to keep my old number from my old provider but the page that i enter my details on 

leaves a message 

“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again”.

 

i have entered everything correctly and got my pac code from Vodaphone

can someone please help me as ive tried many times and the above message appears

 

many thanks . 


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1 reply

Userlevel 7
Badge +10

Hi @Mistry88,

We’re sorry to hear about that issue. We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

Ryan

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