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Question

pac code error


Hello iv tried doing my pac code and it's coming up with an error the code can't be prossed please help

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7 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • October 21, 2023

Hi @Jessicaashford85,

Welcome to the Community!

It sounds like the information you are entering may be incorrect.

Are you entering the transaction number that starts with a number 4?

If so, please let us know and we can PM you to look into it further.

 

Kash


  • New
 Contributor
  • 3 replies
  • October 23, 2023

Hi I’m also receiving error message when providing all my details to transfer my old number to my new id phone “error the code can't be processed”

please help?

thanks


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12344 replies
  • October 23, 2023

Perhaps try using the iD live chat service to submit your PAC @BeckyL

Type “talk to a person” to avoid the 24/7 bot and get one of the agents, who work until 8pm on weekdays.


  • New
 Contributor
  • 3 replies
  • October 23, 2023

Thank you where do I type talk to a person?


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12344 replies
  • October 23, 2023
BeckyL wrote:

Thank you where do I type talk to a person?

Try online at https://idmobile.co.uk/live-chat


  • New
 Contributor
  • 3 replies
  • October 23, 2023

Thank you 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • October 24, 2023

Hi @BeckyL,

I hope you managed to get some assistance with this.

If you require further assistance, please get back in touch.

 

Kash