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PAC code error

  • February 24, 2024
  • 3 replies
  • 130 views

Attempting to enter my PAC code and recieve an error message, both on desktop and the app. I have a double checked all details are correct. 

Best answer by Tom B

Hi @BeccaHigs 

 

Does the transaction number you’re using begin with a 4?

 

If not this should be found in the “Welcome to iD” email we’ve sent, if you don’t have this or it still isn’t working, please let us know so we can get in touch.

 

Tom

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3 replies

Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • Answer
  • February 24, 2024

Hi @BeccaHigs 

 

Does the transaction number you’re using begin with a 4?

 

If not this should be found in the “Welcome to iD” email we’ve sent, if you don’t have this or it still isn’t working, please let us know so we can get in touch.

 

Tom


  • Author
  • New
 Contributor
  • 1 reply
  • February 24, 2024

Perfect, thank you! All sorted.


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • February 26, 2024

@BeccaHigs,

You’re Welcome.

Glad to hear that it’s been resolved.

Please get back to us if you require further assistance.

 

Kash