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Question

PAC code error on IDmobile form page. Please HELP!

  • November 30, 2023
  • 3 replies
  • 252 views
U
New
 Contributor

Hello,

I’m trying to submit a PAC request via the online form. (https://switching.idmobile.co.uk/customerPortIn)

 

I've checked all the fields and the information is correct however I keep getting an error:

 

“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.”

 

I’ve resorted to posting this here as the Chat support is also not working even though it should be live.

Please can someone get back to me.

 

 

    This topic has been closed for replies.

    3 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12347 replies
    • November 30, 2023

    Have you tried iD support via their social media channels @user298672? 

    • Send a private message using Facebook Messenger.
    • Send a DM on X (formerly Twitter).

    The agents work until 8pm on weekdays (6pm at weekends). 

     

    Forum member (non-iD).
    U
    New
 Contributor
    • user298672
    • Author
    • New
 Contributor
    • 1 reply
    • November 30, 2023

    UPDATE: I managed to get through to live chat and an agent processed the request for me, however, I haven’t received any email confirmation so not completely confident. Lets see what happens tomorrow. 

     

    Please can someone who works for IDmobile check the PAC transfer form (https://switching.idmobile.co.uk/customerPortIn) and make sure its working correctly as I can see others have reported this in the forum previously.

    L
    1 person likes this
    • L
      LudoP
    Siân
    iD Mobile Employee
    Forum|alt.badge.img+7
    • Siân
    • iD Mobile Employee
    • 1225 replies
    • December 2, 2023

    Hi @user298672 

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.
     

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