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PAC Code isn’t recognised

  • July 15, 2023
  • 1 reply
  • 45 views

Rachael Louise
New
 Contributor

Hello. I need to transfer my old number over please. I have a PAC code but the online system doesn’t recognise it. Can you help please?

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • July 18, 2023

Hi @Rachael Louise ,

Welcome to the Community!

Have you entered your transaction number that starts with the number 4? You should have received this in your welcome email.

If you still have issues, please let us know and we can message you.

Kash