Entered my PAC code on Thursday 10th Dec. no acknowledgement to whether it has worked etc, still being billed for my old phone. I cannot get through on the customer support by phone either.
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Moving to another network will terminate iD Mobile plan.
Moving to another network (switch/port)
If you want to take your number to another network you can do this by getting your PAC. If you want to leave and not take your number with you, you can get a STAC. Both of these methods will immediately terminate your iD Mobile plan once you move to a new provider.
Move and take your mobile number using a PAC:
If you want to keep your mobile number and move to another provider simply:
Text PAC DDMMYY to 65075 (DDMMYY should be your date of birth, for example, 301099 would be 30th October 1999). We'll text you back with your PAC number which will be valid for 30 days.
It’s totally free, and you will receive a text with your PAC number within a minute, it also will also include important information about any early termination charges (if any).
Reminder: you will have 30 days in which to provide your PAC to your new network.
Jdtownsend wrote:
Entered my PAC code on Thursday 10th Dec. no acknowledgement to whether it has worked etc, still being billed for my old phone. I cannot get through on the customer support by phone either.
Hello
Has the PAC code since completed?
We can look into this if it’s still not worked.
What number shows in the iD app/account?
Mohammed
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