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Question

PAC Code not processed by ID, can't reach Customer Services

  • November 17, 2020
  • 3 replies
  • 79 views

CWF
Community Member
  • Community Member

I have recently taken out an ID contract and tried to give a PAC code to transfer over my number. I just received the following from ID by text:

 

We have tried to process your PAC/STAC but we ran into an issue - the ID mobile number, last name or transaction number you entered is incorrect. Please contact Customer Services.

 

I cannot seem to connect to any agents by phone or on the live chat (which just says none are available - try later).

 

How do I speak to someone!?

 

 

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3 replies

  • New
 Contributor
  • 1 reply
  • November 18, 2020

I have the same issue. I have received a text saying to contact Customer Services but it seems to be impossible. Please help?


Michelle H
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • November 23, 2020

Hi @CWF,

 

I’m, sorry to hear about the issues you are facing with your PAC code. 

We’ll contact you via PM to help resolve the issue you are facing.

 

Michelle 


Michelle H
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • November 23, 2020

Hi @david21 

 

I’m, sorry to hear about the issues you are facing with your PAC code. 

We’ll contact you via PM to help resolve the issue you are facing.

 

Michelle