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Question

PAC code not recieved

S
Community Member

Hi, 

I cancelled my ID contract because I wasn’t getting good signal. I wanted to change to a one month only contract to see how ID is for a month or two but, I was told I would have to order a new sim. I went on my account today and I wasn’t able to do anything. I can’t even top up like I was told. I cannot contact anyone as my contract has ended. I  now want a PAC code, but, I have no option on my account to get a PAC code. The number I text for a PAC code asks me for PAC along with my DOB. I haven’t still received the PAC code. 

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12347 replies
  • October 13, 2023

Have you registered for another iD online account to use with your new iD SIM card @Safa123?

An iD online account can only be linked to one iD SIM card - iD Mobile don’t allow multiple SIM cards to linked to one online account.

 

Forum member (non-iD).
Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8193 replies
  • October 17, 2023

Hi @Safa123,

Welcome to the Community!

Just checking if you still require assistance with this?

If so, please get back to us here.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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