I’m currently with EE and my PAC code is valid until 25/10/2023. I tried to use the PAC code on the ID Mobile web site so that I could retain my old number but ID says my PAC will expire before the change can take place and I must contact EE for another PAC code. Did this and requested another PAC code but EE have sent me the same PAC code. Do I have to wait until the current PAC code expires before EE will issue a new one?
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PAC Code validity
Best answer by Bruce Spence
After getting past the BOT, Courtney has applied my current PAC code and my number change will take place tomorrow in the time frame they state on the ID Mobile web site. So I won’t have to wait and get another PAC code. These issues only arise when you get rid of Customer Service agents and replace them with BOTs.
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+26Yes
Once it expires, EE will issue another PAC if requested.
After getting past the BOT, Courtney has applied my current PAC code and my number change will take place tomorrow in the time frame they state on the ID Mobile web site. So I won’t have to wait and get another PAC code. These issues only arise when you get rid of Customer Service agents and replace them with BOTs.
1 person likes this
+26My tip would be to type “talk to a person” to avoid the iD Mobile 24/7 chat-bot.
Absolutely, but the hardest part is getting past that blo ody BOT 😡
+24Hi
Just checking if you managed to get through to somebody and get some assistance?
If you still require help, please let us know and we can PM you.
Kash
Kash,
Read my first reply.
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