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pac code will not work

M
New
 Contributor

Hi dear sir/madam ☺️ I do not have a transaction number as I brought through E2Save mobile, I tried the PAC code many times please help🤞

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3 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12403 replies
  • August 14, 2023

Hey @Monkeynutzer - have you registered online for your “My iD Account”? 
You can do this using a web browser at “my.idmobile.co.uk”, using the “Register” tab option. 

You might be able to submit your PAC via your “My iD Account”, once this has been setup. 
Otherwise you’ll probably need to use the online iD live chat for assistance submitting your PAC.

The online iD agents work until 8pm on weekdays.

Forum member (non-iD).
M
1 person likes this
  • M
    Monkeynutzer
M
New
 Contributor
  • Monkeynutzer
  • Author
  • New
 Contributor
  • 2 replies
  • August 14, 2023

Thanks the reply 😊 I have solved the issue, I spoke to customer service and they gave the the correct transaction number 🥳

andewhite
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  • andewhite
    andewhite
Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8408 replies
  • August 15, 2023

Hi @Monkeynutzer 

 

Glad to hear you got that sorted, let us know if you need anything else.

 

Tom

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